Anyone who has knowledge or suspects of any type of infraction, illegal action, inappropriate behavior, etc. may use, in addition to the internal report to the Corporate Compliance Officer, the following reporting channels enabled:
- Digital Platform https://cobrais.integrityline.com
- Telephone line:
- Spain: +34 910 477 636
- It will be required to enter a code of service 9756 during the call.
- Ordinary post to the attention of Corporate Compliance Officer, calle Valportillo II, nº 8 bis, 28108 Alcobendas, Madrid (España).
These channels are both a way of denouncing the breach of legislation and/or internal regulations, as well as of resolving a consultation that may arise in the development of the organization’s activity, ensuring always the confidentiality and the absence of retaliation for the filing of a complaint.
All those people who in good faith transmit their communications will be protected against any type of discrimination, retaliation, or penalty due to them. False or defamatory complaints will be subject to disciplinary action in accordance with internal procedures, agreements, and applicable legal regulations. Confidentiality of the identity of the whistle-blower will be guaranteed. The identity of the whistle-blower will not be disclosed to third parties, neither to the person reported nor to the management, except when disclosure is necessary to the relevant persons involved in any subsequent investigation or legal proceeding initiated as a result of the investigation carried out by the Compliance Management System. In accordance with the provisions of the applicable Personal Data Protection regulations, you are informed that the data collected through this Ethical Channel will be processed by SYNEOX RAIL, S.L. (hereinafter, SYNEOX) and its subsidiaries, in order to process the corresponding complaints and queries, in accordance with the provisions of the Corporate Compliance Program and internal regulations. The basis of legitimacy of this treatment is the consent of the interested party when voluntarily submitting the information. The data will be kept for the duration of the investigation and its deletion is not requested and, in any case, in compliance with the applicable statutory limitation periods. The information received may be transferred to the corresponding SYNEOX companies if necessary for the purpose of the investigation. You can consult the companies of SYNEOX in any official information register. Likewise, it is reported that, in any case, the interested party may at any time exercise the rights of access, rectification, deletion, portability, limitation or opposition by writing to the address calle Valportillo II, nº 8 bis, 28108 Alcobendas, Madrid (Spain).